Return & Refund Policy

Return Eligibility and Timeframe

At Caraway, you can return most products within 30 days of delivery if they meet our return criteria. Eligible items must be:

Unused and in their original condition
Returned with original packaging and accessories, when applicable
Accompanied by proof of purchase
Compliant with any additional product-specific return requirements

Before returning any product, you must request and receive return authorization from us.

Non-Returnable Items

The following products are not eligible for return:

Personalized or customized products
Items clearly identified as non-returnable at the time of purchase
Products damaged due to improper use or handling
Products that cannot be returned for hygiene or safety reasons, as permitted by law

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item from Caraway, contact us promptly with a description and, if possible, supporting photos. We will evaluate the issue and work with you to find an appropriate solution.

Return Shipping Costs

For standard returns made for change of mind, customers are generally responsible for return shipping costs unless otherwise required by law or agreed in advance.

If your return is due to our error or a confirmed defective product, we will discuss the appropriate shipping arrangements with you.

Refund Process

Once we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds are typically issued to the original payment method.

Please allow 5-10 business days for your payment provider or financial institution to complete the refund transaction.

Order Cancellations

To cancel an order, please contact us as soon as possible. Cancellation requests submitted after 24 hours from order placement may not be honored, especially if the order has been processed or shipped.